Delivery Policy
Effective Date: March 20, 2025

At Zapali, we aim to provide reliable and efficient delivery services for all our customers. Please review our delivery policy to understand our shipping process, estimated delivery times, and other important details.

1. Shipping & Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once shipped, you will receive a tracking number via email.

2. Delivery Time & Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 3-7 business days.

  • Expedited Shipping: Estimated delivery within 2-4 business days.

  • International Shipping: Delivery times vary based on location (typically 7-14 business days).

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order size.

  • Free shipping may be available on orders exceeding a certain amount (details will be provided on our Website).

4. Order Tracking

  • You will receive a tracking link once your order has been dispatched.

  • If you do not receive tracking details within 48 hours, please contact us at contact@zapali.xyz.

5. Delivery Issues & Delays

  • While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or courier delays.

  • If your order is significantly delayed, please reach out to us, and we will assist in tracking your shipment.

6. Lost or Damaged Packages

  • If your package is lost or arrives damaged, notify us within 7 days of delivery.

  • We will work with the shipping carrier to resolve the issue and offer a replacement or refund where applicable.

7. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.

  • If an incorrect address is provided, we are not responsible for undelivered or lost packages. Additional shipping charges may apply to resend the order.

8. International Shipping

  • Customers are responsible for any customs duties, taxes, or import fees applicable to their country.

  • Delivery times for international orders may vary due to customs processing.

9. Contact Us

For any delivery-related inquiries, please contact us:

Thank you for shopping with Zapali! We appreciate your trust in our services.