Sales Policy
Effective Date: March 20, 2025

At Zapali, we are committed to providing high-quality office supplies and ensuring a smooth purchasing experience for our customers. Please read our Sales Policy carefully before making a purchase.

1. Order Process

  • Customers can place orders through our website, https://zapali.xyz.

  • All orders are subject to availability. If an item is out of stock, we will notify you and offer alternatives or a refund.

  • Once an order is placed, you will receive an order confirmation via email.

  • Orders cannot be modified or canceled once they have been shipped.

2. Pricing & Payment

  • All prices on our website are listed in USD and include applicable taxes unless otherwise stated.

  • We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

  • Prices and promotions are subject to change without prior notice. However, any confirmed order will retain its original price at the time of purchase.

  • In case of a pricing error, we reserve the right to cancel orders and issue a refund if necessary.

3. Shipping & Delivery

  • We offer standard and expedited shipping options. Shipping costs vary based on location and order size.

  • Orders are processed within 1-2 business days and delivered within 3-7 business days depending on the shipping method chosen.

  • A tracking number will be provided once your order has been shipped.

  • We are not responsible for delays caused by external factors such as customs processing or carrier delays.

4. Returns & Refunds

  • We offer a 30-day return policy for unused and unopened products. Customers are responsible for return shipping fees unless the item is defective.

  • Refunds will be processed within 5-7 business days after receiving the returned item.

  • Full details can be found in our Refund and Return Policy.

5. Warranty & Product Issues

  • If you receive a defective or damaged product, contact us within 7 days for a replacement or refund.

  • Some products may come with manufacturer warranties. Please check product details for warranty information.

6. Bulk Orders & Wholesale

  • We offer special pricing for bulk and corporate orders. For inquiries, please contact our sales team at contact@zapali.xyz.

7. Fraud Prevention

  • We take fraud prevention seriously and may conduct security checks on orders to protect our customers.

  • If suspicious activity is detected, we reserve the right to cancel the order and issue a refund.

8. Contact Us

For any sales inquiries or assistance, please reach out:

By making a purchase on our website, you agree to the terms outlined in this Sales Policy. Thank you for shopping with Zapali!