Refund and Return Policy
Effective Date: March 20, 2025

At Zapali, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we offer a hassle-free return and refund process. Please read the following policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • The return request must be made within 30 days of the purchase date.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom or personalized products

  • Clearance or final sale items

  • Opened or used products (unless defective)

3. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support team at contact@zapali.xyz with your order details and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Ship the item back to us at the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Once we receive and inspect the item, we will process your refund or exchange.

4. Refunds

  • Approved refunds will be processed within 5-7 business days after the returned item is received.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable, except for returns due to defective or incorrect items.

5. Exchanges

If you received a defective or incorrect product, we will replace it at no additional cost. Please contact us within 7 days of receiving your order.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company, as it may take some time before your refund is officially posted.

  • If the issue persists, contact us at contact@zapali.xyz.

7. Contact Us

For any return or refund inquiries, feel free to reach out:

We appreciate your business and are committed to providing the best customer experience!